- 1. General Questions
-
- 2. Web
-
- 3. Mail
-
- 4. Domain Name
-
- 5. FTP
-
6.
Server Information, Path, ASP, CDONTS, etc.
- 7. Troubleshooting
-
1. General
Questions
- 1.1.
What is the difference between Unix accounts and Windows
accounts?
-
Unix provides secure and reliable
environment perfect for most of the hosting needs, but sometimes
you want to take advantage of some Windows applications such as
MS Access, ASP scripting. For that you might want to use NT.
- 1.2.
How do I change my billing information?
-
Go to Billing->Billing Info
menu, and click the Change Billing Info button.
- 1.3.
How do I change my contact information?
-
Go to Acct.
Preferences->Contact Info and edit your contact
information.
- 1.4.
I forgot my Miva password, what should I do?
-
There is no way to retrieve this
password, you will have to re-install Miva.
Warning: All the data in the Miva will be lost, including
Products, Orders and other settings.
- 1.5.
Can I accept credit card on my site? Will it be secure?
-
Yes, H-Sphere supports secure
transaction protocol, such as SSL.
- 1.6.
What is SSL?
-
The SSL security protocol provides
data encryption, server authentication, message integrity, and
optional client authentication for a TCP/IP connection. Because
SSL is built into all major browsers and web servers, simply
installing a digital certificate turns on their SSL
capabilities.
- 1.7.
I lost my password, what should I do?
-
Go to the control panel site. Click
on the link "forgot password" right under the login box, and
follow the instructions. The system will send you an e-mail
message with your login info.
- 1.8.
What happens if I exceed my data transfer limit?
-
Any data transfer in excess of plan
threshold will be charged at the end of the billing period.
- 1.9.
Can I purchase additional disk space?
-
Additional disk space can be
purchased through H-Sphere.
-
1.10.
All e-mail I attempt to send to aol.com or nc.rr.com gets
bounced back. Is there anything that can be done?
-
This is a known issue as ISPs try to beat spam. Change your mail
program's Server TCP/IP Port to 587. That is considered a more
secure port that AOL will accept.
-
1.11. How do I open my SiteStudio?
-
You need to log into your control
panel first, then click the SiteStudio icon.
1.12. What is
the path to my Access database?
First click the ODBC icon
and set up your database. The path will be: yourdomain.com/folder/database.mdb
1.13.
Can I
connect to my MSSQL database using...?
The MSSQL database is available at a fixed external IP address
and can be accessed by any client program or software which uses
TCP, assuming that you have a valid SQL login for the database.
Here is a non-exhaustive list of some of the common programs
which can be used to connect to your database:
Microsoft Enterprise Manager
Microsoft Query Analyzer
Microsoft Access
Macromedia Dreamweaver
Macromedia UltraDev
Database Tools and Utilities at HotScripts.com
2. Web
- 2.1. How do I
disable directory listings?
-
To disable directory listing
(directory Indexes):
-
Log into your control panel.
-
Click the Web Options link.
-
In the Settings field select
Disabled for the
Indexes setting.
-
Click Submit.
-
Click the Apply link to
restart Apache with the new settings.
3. Mail
- 3.1. I have
difficulties in retrieving mail using Netscape. I can't log into
my mail account because the account user name now takes the form
of the full e-mail address.
-
Write mail server login name in the
Netscape preferences with the % character instead of the @ sign,
e.g. login: username%domain.com
- 3.2. How do I pop
in to pick up my virtual domain email?
-
Virtual domain users need to use
the following format for thier user name when popping in:
user%virtual_domain_name
Eudora might require the following
syntax:
user%virtual_domain_name@pophost
Microsoft clients may take the
following syntax:
user@virtual_domain
If you don't include the %virtual_domain_name,
vpopmail will assume it is either a /etc/passwd user or a vpop
user in ~vpopmail/users or configured with "default domain".
- 3.3. I can't send
mail with Outlook Express. I get a rcpthosts error.
-
Before you can send email using
your smtp server you need to set up outlook express to download
email from the same mail server using POP3. When the POP3 box is
checked, you can send emails within the next 15-30 minutes.
- 3.4. How do I get
FormMail working?
-
It's a perl script. You need to add
.pl as extension for CGI. You can find it on the web options
page.
3.5 How do I
use CDO to send e-mail?
Create a reference to the CDO component using the following code:
Set objMessage = Server.CreateObject("CDO.Message")
Set the header fields (From, Subject and Recipient (To)) and the
body text, which can be either plain text or HTML.
If needed, add a file attachment.
Use the Send method to send the e-mail.
OR
VBScript to Send E-mail Using CDO
The following are VBScript examples:
Sending a Text E-mail
Set objMessage = Server.CreateObject("CDO.Message")
objMessage.Subject = "Example CDO Message"
objMessage.From = "me@my.com"
objMessage.To = "test@domain.com"
objMessage.TextBody = "This is some sample message text."
objMessage.Send
Sending an HTML E-mail
'Note the use of CC & BCC properties to send using Blind Carbon
Copy and Carbon Copy
Set objMessage =Server.CreateObject("CDO.Message")
objMessage.Subject = "Example CDO Message"
objMessage.From = "me@my.com"
objMessage.To = "test@domain.com"
'The line below shows how to send using HTML included directly in
your script
objMessage.HTMLBody = "<h1>This is some sample message html.</h1>"
'The line below shows how to send a webpage from a remote site
'objMessage.CreateMHTMLBody "http://www.domain.com/wsh/"
'The line below shows how to send a webpage from a file on your
machine
'objMessage.CreateMHTMLBody "file://c|/temp/test.htm"
objMessage.Bcc = "you@your.com"
objMessage.Cc = "you2@your.com"
objMessage.Send
Sending a Text E-mail with an Attachment
Set objMessage = Server.CreateObject("CDO.Message")
objMessage.Subject = "Example CDO Message"
objMessage.From = "me@my.com"
objMessage.To = "test@domain.com"
objMessage.TextBody = "This is some sample message text."
objMessage.AddAttachment "c:\temp\readme.txt"
objMessage.Send
Sending a Text E-mail Using a Form
The site http://www.asp101.com
has information and code samples:
Additional Examples
http://www.ilopia.com/Articles/WindowsServer2003/CDO.aspx
http://www.library.unr.edu/subjects/guides/mailplay.asp
4. Domain
Name
- 4.1. What
is a domain name?
-
Domain names are the familiar, easy
to remember names for computers on the Internet (such as
internic.net). They correspond to a series of numbers (called
Internet Protocol numbers) that serve as routing addresses on
the Internet. Domain names are used generally as a convenient
way of locating information and reaching others on the Internet.
- 4.2. What
does "register a domain name" mean?
-
The Internet domain name system
(DNS) consists of a directory, organized hierarchically, of all
the domain names and their corresponding computers registered to
particular companies and persons using the Internet. When you
register a domain name, it will be associated with the computer
on the Internet you designate during the period the registration
is in effect.
- 4.10. What
are the rules for registration of .net and .org names?
-
They are the same as for .com.
Traditionally, however, names in .net have been used by
organizations involved in Internet infrastructure activities and
.org is frequently used by not-for-profit organizations.
- 4.11. Are
.com, .net, and .org domain names available for registration on
a global basis?
-
Yes. The .com, .net, and .org
domains are available for registration by Internet users across
the globe. ICANN-accredited domain name registrars are also
located in various countries around the world. To view the
InterNIC list of domain name registrars by country, click here.
- 4.12.
I've seen domain names ending with two-letter combinations, like
.uk. What are the rules for registering in these domains?
-
Two letter domains, such as .uk,
.de and .jp (for example), are called country code top level
domains (ccTLDs) and correspond to a country, territory, or
other geographic location. The rules and policies for
registering domain names in the ccTLDs vary significantly and
some are reserved for use by citizens of the corresponding
country. You should check with the registrar offering ccTLD
registration services regarding the specific terms and
conditions for registration. H-Sphere supports hosting of such
domains.
5. FTP
- 5.1. Anonymous FTP
users don't see the content of my directory.
-
Anonymous FTP users can't enter
your root directory. They can enter only the directory you
dedicated for anonymous ftp users.
- 5.2. How come my
virtual FTP users can browse my root directory?
-
Your virtual FTP users can have
access to more than one virtual FTP directory, so you need to
allow them to enter the root dir. You can use FTP subaccounts to
restrict their access to only one directory.
-
-
6. Scripts, ASP,
Server Information
-
Unix (FreeBSD)
Server Information:
Absolute home directory path: Look it up on your control
panel (under FTP/User Account menu)
-
CGI/Perl/Sendmail
path info:
http://worldispnetwork.com/cgi-bin/check.cgi
-
PHP Info:
http://worldispnetwork.com/phpinfo.php
-
-
Windows Server Information
Your home directory absolute path:
F:\hshome\yourFTPusername\yourdomain.com
-
Available
pre-installed components:
http://testwin.worldispnetwork.com
-
How to use CDONTS to
send emails through your webform:
http://wsh-vbs-cdonts-outlook.pstruh.cz/tips/detpg_send-email-from-asp.htm
- Can I
utilize AspUpload? How do I use it?
Yes. AspUpload is available for all Windows hosting
customers.
ASP Upload Script
When you use ASPUpload script on your site, you allow an
upload via a form on your site and the file is then put into a
directory on your server.
Note: The directory /Uploads should be created in your web
server root before running this script. Also, be sure to go to
the File Manager in your H-sphere Control Panel to set
permissions for this new directory to allow "Everyone"
read/write access.
To use ASPUpload you will need to create two pages: a form
page and an action page.
The form page, form.html in this example, will contain
a standard html form.
<HTML>
<BODY BGCOLOR="#FFFFFF">
<FORM METHOD="POST" ENCTYPE="multipart/form-data"
ACTION="uploadscript.asp">
<INPUT TYPE=FILE SIZE=60 NAME="FILE1"><BR>
<INPUT TYPE=FILE SIZE=60 NAME="FILE2"><BR>
<INPUT TYPE=FILE SIZE=60 NAME="FILE3"><BR>
<INPUT TYPE=SUBMIT VALUE="Upload!">
</FORM>
</BODY>
</HTML>
The action page, uploadscript.asp in this example,
will contain the ASPupload script.
<HTML>
<BODY>
<% Set Upload = Server.CreateObject("Persits.Upload.1")
Count = Upload.SaveVirtual("virtual_directory_name") %>
<% = Count %> files uploaded.
</BODY>
</HTML>
* If using a web builder like Frontpage you will need
to enter the ASP code in HTML view.
For more information:
http://www.aspupload.com/manual_simple.html
6.
Troubleshooting
- 6.1.
When I'm trying to connect to my account using FTP, the system
doesn't respond for some time and then logs out with an error.
-
Use FTP active mode (disable
passive). It is in your computer's FTP configuration.
- 6.2. I
am getting errors with FrontPage.
-
FrontPage must
be set up in your Control Panel in order for it to work
properly. -
Click the
FrontPage icon, then click the Edit icon. Enter your FrontPage
password in the top screen and in the bottom screen, enter the
sender and reply-to addresses. Our servers require these
addresses be @yourdomain.com. (The sender address commonly used
is postmaster@yourdomain.com.)
Be sure you use the same reply-to e-mail
address specified in the Control Panel in your FrontPage forms.
-
If you have
already set up the e-mail addresses and password, try switching
FrontPage off and back on
in your Control Panel. If that doesn't
help, click the icon to Fix the extensions.
- 6.3. My
Webalizer doesn't work. What's the problem?
-
One possible reason can be that you
are approaching your disk quota. Webalizer needs at least 2 MB
unused disk space to function properly.
- 6.4. The
online file browser shows the zips as compressed files and
offers to decompress them, but fails to do it.
-
WebShell can decompress only those
files that are located inside the /usr/local/bin directory. If
it's not there, just create a link.
- 6.5. I
get "Failed to add new resource over the hard credit" message
when I'm trying to create a new resource.
-
This means you have reached your
Credit Limit. For example, you've used all your money on your
balance if you pay by check, or your credit card expired/was
broken and failed to be charged. In this case you'll still be
able to run your hosting account (with recurrent and extra usage
payment accrued), but you won't be able to create any new
resource (neither paid nor free).
- 6.6. ASP
is not working, however the button next to this resource on the
Domain Web Service page is set to ON.
-
Check if the *.asp files are not
included into SSI section. It's a common mistake. If you set the
*.asp files to be lauched via SSI library, set ASP to OFF,
delete the *.asp extension from SSI list and then set ASP to ON
again.
- 6.7. My
SiteStudio doesn't work correctly.
-
Check with SiteStudio
User FAQ.
- 6.8. I
can't install EasyApp applications right on www.example.com, but
on www.example.com/application_name/
-
Unfortunately, this feature has not
been implemented so far. As a solution, you can:
|
