Company History

Since starting as the Sheer Web Design company in 1996, Sheer Web LLC has expanded its services to meet client demands for solid, affordable hosting and e-commerce. Now a Tier 1 host company headed by certified Webmaster Reesa Marchetti, Sheer Web Host offers some of the best customer-oriented support in the industry.

<< Web Designer Reesa Marchetti

You won't see any stock photos of models answering the phone on this site. That's really me! And you don't have to be a Web design client to sign up for one of our reliable, economical Web hosting plans.

Every day, businesses, artists and family members trust us with their Web presence.

Our Cart32 and Windows plans emphasize service to small and medium-sized businesses that want an efficient e-commerce system. You'll be free to focus on your core capabilities while Sheer Web Host supports your Internet site.

Our Unix plan is perfect for artists, musicians, and small businesses. Sheer Web Host provides you with easy-install applications to display your work in photo galleries or to run a forum. The Unix plan supports streaming media such as videos and music clips.

24/7 phone support will be coming soon. Until then, please use our extensive knowledge base by logging into your G-sphere control panel. And if you still can't find an answer, just submit a trouble ticket and we'll answer you in 24 hours or less.

Why Sheer Web Host?

Excellent prices aren't the only reasons why our customers rave about our services! You'll appreciate:

• Rock-solid network — Uptime guaranteed

We've taken great strides to provide reliable access to you. Our bandwidth saturation average (a measure of how crowded our systems are) is less than 30 percent. We have redundant DS-3 (capable of 45Mbps each) lines with diverse routes to the Internet Backbone, ensuring our servers always have an active connection to the Internet. BGP Peering allows us to automatically re-route traffic away from "Internet Traffic Jams." This means when one part of the Internet slows down your site will not be caught in the bottleneck. All our servers are fast Dual Pentium III-based technology with 512+ MB of RAM. We keep our servers at less than 50 percent capacity so even when traffic peaks, our servers won't overload.

• 100% Customer Satisfaction Guaranteed

All our server packages come feature-rich and competitively priced. Our starter UNIX package includes a full domain name, free technical support and dozens of useful CGI scripts to enhance your site. If your site requires a secure server, FrontPage, Real Audio/Video or any of our other cutting-edge features, then Sheer Web Host is the only choice for your web hosting needs.

• Unmatched Reliability

Sheer Web Host provides all its clients with cutting-edge hardware, software and technology. All our servers are custom built with the most reliable equipment for higher performance. Best of all, there are less than 256 domains hosted on each of our servers, unlike the majority of our competitors who host anywhere from 500 to 1000 domains per server. With such a small number of domains on each server there is a lower server load, so disk access time decreases and network speed increases.

• Lightning-Fast Network Connectivity

Sheer Web Host has chosen five of the best backbone providers to relay all traffic. This means that all our clients have an uptime guarantee. The network is designed around redundancy and efficiency. BGP4, five DS3 lines and one OC3 connection to diverse backbones and a fully 100 Mbps Cisco Switched network make the network top-notch.

• Custom Hosting Environment

We strongly believe that the environment where the servers are located is as important to our client’s Web sites as the services our clients are receiving. The Data Center is geographically located near an Internet Exchange Point to minimize traffic hops and optimize performance. Our Data Center features a Power Management System which includes 2.5 megawatts premise power, a customer-dedicated power backed up by an Uninterruptible Power Supply (UPS), a 235,000 watt diesel generator, customer-dedicated circuit breaker protection and scalable customer power.

We also have fire zones above the ceiling and below the floor, specialized heat/smoke sensors and automatic fire department notification. Our Mainframe Style Construction includes HVAC, separate cooling zones and shakeproof-braced racks. Our server hosting facility also uses scalable areas (cabinets, full open racks, shared open racks) that are secured by motion sensors, key-card access, video camera surveillance, a security breach alarm and 24/7 police monitoring. Our Network Operations Center is a high-security facility, and no customer is permitted to enter this area. Certified technicians monitor the equipment 24 hours a day.

24/7 Phone Support is planned for the future, but for now sending e-mail or a trouble ticket is the best way to get results. Most support requests will be answered in less than 24 hours.

Phone: (856) 881-6000. Hours of Operation: Monday-Friday, 10 a.m. to 5:30 p.m. Eastern Standard Time.

To contact billing, please e-mail billing@sheerwebhost.com. We can't help billing inquiries by phone — we need your e-mail for our records.